Applicability. This Agreement covers:
- Your access and use of www.oaksterdamuniversity.com and any other educational website(s) operated by OU (collectively, the “Sites”);
- Your free trial, purchase of, or subscription to online education content accessible via the Sites (the “Online Services”);
- Any and all user’s manual(s), instructor’s manual(s), course material(s), video material (including Course Videos, as defined below), audio material, text, images, graphics, and other content available on the Sites or in any other way by or on behalf of OU in connection with your access, download and/or use of the Online Services (the “Content”).
Use of the Site and Content. You may only make noncommercial uses of the Site and the Content. You may access the Course Videos for your own personal use and download any Course Videos for which a downloading option is offered on the Site; provided, however, that except as expressly set forth below you may not retransmit, publish, distribute, display or otherwise make available any of the Course Videos or other Content to others. In no event may you alter or modify the Course Videos or any other Content, including, without limitation, by adding any advertisement or other material or by interfering with the viewing of any Content. You agree to retain all copyright and other notices on any Content you obtain from the Site. None of the foregoing restrictions will apply to your own User Content (as defined below).
Rules of Conduct. Account holders will be able to participate in online discussion forums and to submit or post comments, profiles and/or other content on the Site (collectively, “User Content”). You are solely responsible for any User Content you post or submit to the Sites, and for the consequences of posting or submitting it. By posting or submitting User Content to the Site, you grant us the nonexclusive, worldwide, irrevocable, fully paid, perpetual right and license to use, reproduce, prepare derivative works of, distribute, display, perform, and otherwise make available your User Content in connection with the Sites and for our broader educational purposes, including without limitation for promoting or redistributing part or all of the Sites (and derivative works thereof) in any manner or media, and to authorize others to do the foregoing. By posting or submitting User Content to the Sites, you represent and warrant that you have the right to grant us the foregoing rights, and that neither your User Content nor our use of it as permitted under the foregoing license will infringe or violate anyone else’s rights. You agree not to submit or post any content, or engage in any other activity in connection with the Sites, that:
- Is obscene or contains pornography
- Violates any law or regulation
- Is intentionally false or misleading
- Defames, threatens, or harasses anyone
- Is harmful, dangerous, abusive, or intended to incite violence or any act(s) of hate
- Contains or utilizes any computer virus, other malicious code, or program that may damage or interfere with the operation of any system, or may unlawfully intercept any data or personal information
- Contains or consists of advertising or any form of commercial solicitation or activity
- Infringes anyone’s copyright, patent, trademark or other proprietary rights, or rights of privacy or publicity
- Otherwise interferes with the functioning of the Sites or other users’ use or enjoyment of the Site
You agree not to use or launch any automated system, including without limitation, “robots,” “spiders,” “worms,” “Trojan horses,” or other automated programs to access the Site. You will not obtain or attempt to obtain any personally identifiable information from any other users or third parties from the Site.
Copyright Complaints. We respect the intellectual property rights of others. If you believe your copyright has been violated on the Site, please notify us as set forth below. Please direct all other communications concerning the Site to [email protected]
Notices. If you are a copyright owner or an agent thereof and believe that any part of the Site infringes upon your copyright(s), you may submit a notification pursuant to the Digital Millennium Copyright Act (“DMCA”) by providing OU’s Copyright Agent (identified below) with the following information in writing:
- A physical or electronic signature of a person authorized to act on behalf of the owner of the work that is allegedly infringed;
- Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
- Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled and information reasonably sufficient to permit OU to locate the material;
- Information reasonably sufficient to permit us to contact you, such as an address, telephone number or email address;
- A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent or the law; and
- A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Copyright Agent. Our designated Copyright Agent to receive notifications of claimed infringement is [email protected] Only claimed infringement notifications may be sent to the Copyright Agent.
Nonpayment. If for any reason OU is unable to charge your payment method for the full amount owed for the Online Services purchased or ordered by you, or if OU receives notification of a chargeback, reversal or payment dispute, or is charged a penalty for any fee it previously charged to your payment method, OU may deem such nonpayment or penalty a material breach of this Agreement by you. If you do not cure such breach within 10 days after receiving notice from OU, OU may suspend any or all Services. If such breach is not cured by you within 30 days after receiving notice from OU, OU may pursue all available lawful remedies in order to obtain payment, including costs of collection.
Account and Records. OU also reserves the right to charge you any direct costs, plus reasonable administrative fees or processing fee, up to $50/hour for: (i) tasks OU may perform outside the normal scope of its Services; (ii) additional time and/or costs OU may incur in providing its Services; and/or (iii) your noncompliance with this Agreement (as determined by OU in its sole and absolute discretion). Typical administrative or processing fee scenarios include, but are not limited to: (A) customer service issues that require additional personal time or attention; and (B) recouping any and all costs and fees, including the cost of Services, incurred by OU as the results of chargebacks or other payment disputes brought by you, your bank or payment method processor. These administrative fees or processing fees will be billed to the payment method you have on file with OU.
Links. Any links on the Sites to third-party web sites are provided solely as a convenience to you. We do not approve or endorse the content of linked third-party sites, and you agree that we will have no responsibility or liability in connection with your use of any linked third-party sites.
HIPAA. Our Services do not contain any protected health information. You agree that you will not post protected health information in violation of HIPAA. You may report a suspected HIPAA violation to us at [email protected]
Children’s Privacy. We are committed to protecting the privacy of children. You should be aware that our sites are not intended or designed to attract children under the age of 13. We do not permit access to the Sites for anyone under the age of 18 and do not collect personally identifiable information from any person we actually know is a child under the age of 13.
All OU Sites are designed for informational purposes only and are neither designed for the promotion or sale of cannabis or cannabis products nor calculated to induce sales of cannabis or cannabis products in any way.
Disclaimer of Warranties. THE SITES AND THE CONTENT ARE PROVIDED “AS IS.” TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE AND OUR COLLABORATORS, LICENSORS, INSTRUCTORS, CONTENT PROVIDERS (EXCLUDING PROVIDERS OF USER CONTENT), AND DISTRIBUTORS (COLLECTIVELY, OUR “COLLABORATORS”) DISCLAIM ALL WARRANTIES OF ANY KIND (EXPRESS, IMPLIED OR OTHERWISE) REGARDING THE SITE OR THE CONTENT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE AND OUR COLLABORATORS MAKE NO WARRANTY ABOUT THE ACCURACY, RELIABILITY, COMPLETENESS, TIMELINESS, SUFFICIENCY OR QUALITY OF THE SITE OR THE CONTENT, NOR THAT ANY PARTICULAR CONTENT WILL CONTINUE TO BE MADE AVAILABLE. WE DO NOT APPROVE OR ENDORSE ANY USER CONTENT OR CONTENT PROVIDED BY OTHERS. NEITHER OUR COLLABORATORS NOR WE WARRANT THAT THE SITE WILL OPERATE WITHOUT ERROR OR INTERRUPTION, OR THAT THE SITE OR ITS SERVER IS FREE OF COMPUTER VIRUSES OR OTHER HARMFUL MATERIALS.
Release. If you have a dispute with one or more users of the Sites including (without limitation) with respect to any posting, commentary or other Content posted or otherwise provided by any such user on or through the Sites, you release and forever discharge OU and its affiliates (and all officers, directors, employees, members, shareholders, managers, counsel, insurers, representatives, and agents thereof) from any and all claims (monetary or otherwise), demands, lawsuits, attorneys’ fees, costs, losses, liabilities and/or causes of action, whether under contract, tort, or any other theory of legal liability, and whether presently known or unknown, accrued, liquidated or contingent, arising out of or in any way connected with such dispute. You hereby waive California Civil Code §1542, which says: “A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor.”
Arbitration; Waiver of Jury Trial. You hereby waive any and all rights to a trial by jury and agree that any and all Claims will be heard and resolved exclusively in a binding arbitration pursuant to the process set forth below and waive and agree not to assert any objection to such proceedings (including but not limited to any defense or objection of lack of proper jurisdiction or venue or inconvenience of forum). The arbitration procedure shall be conducted by a single arbitrator in the manner described in this Section. Within twenty (20) days after either party elects in writing to arbitrate an issue hereunder, the parties shall select a single arbitrator with experience in the provision of online education services or e-commerce. In the event the parties are unable to agree upon the arbitrator within said twenty (20) day period then either party, on behalf of both, may request appointment of such a qualified person by the American Arbitration Association pursuant to the Commercial Arbitration Rules then in force and the other party shall not raise any question as to such person’s full power and jurisdiction to entertain the application therefor and make the appointment. Within fifteen (15) business days following the appointment of the arbitrator, each party shall state in writing its position concerning the dispute supported by the reasons therefor with counterpart copies delivered to the arbitrator. If either party fails timely to submit its position, the position submitted by the other party shall be deemed correct, and the arbitration shall be deemed concluded. The arbitrator shall arrange for a simultaneous exchange of positions. The parties shall then have ten (10) days to respond to the position of the other party with counterpart copies delivered to the arbitrator and exchanged in the same manner. The arbitrator shall select which of the two proposed positions most closely approximates his determination of the correct position and shall have no right to propose a middle ground or any modification of either of the two proposed positions. The position he chooses as most closely approximating his determination shall constitute the decision of the arbitrator and be final and binding upon the parties. In the event of a failure, refusal or inability of the arbitrator to act, his successor shall be appointed by the American Arbitration Association. The arbitrator shall attempt to decide the issue within ten (10) business days after his receipt of the proposed positions. The arbitrator shall have the right to consult experts and competent authorities with factual information or knowledge concerning the dispute and the fees of such authorities shall be an expense of the arbitration. The unsuccessful party in such arbitration shall bear all expenses of such arbitration, including the reasonable attorneys’ fees and costs of the prevailing party.
The WiseEd website is an education information site. By using the WiseEd website, you consent to the data practices described in this statement.
Collection of your Personal Information
WiseEd may collect personally identifiable information, such as your name. WiseEd may also collect anonymous demographic information, which is not unique to you, such as your age. We may gather additional personal or non-personal information in the future.
Information about your computer hardware and software may be automatically collected by WiseEd. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the WiseEd website.
WiseEd encourages you to review the privacy statements of websites you choose to link to from WiseEd so that you can understand how those websites collect, use and share your information. WiseEd is not responsible for the privacy statements or other content on websites outside of theWiseEd website.
Use of your Personal Information
WiseEd collects and uses your personal information to operate its website and deliver the
services you have requested. WiseEd may also use your personally identifiable information to inform you of other products or services available from WiseEd and its affiliates. WiseEd may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
WiseEd does not sell, rent or lease its customer lists to third parties. WiseEd may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third
party. WiseEd may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to WiseEd, and they are required to maintain the confidentiality of your information.
WiseEd will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on WiseEd or the site; (b) protect and defend the rights or property of WiseEd; and, (c) act under exigent circumstances to protect the personal safety of users of WiseEd, or the public.
Security of your Personal Information
WiseEd secures your personal information from unauthorized access, use or disclosure.
Children Under Thirteen
WiseEd does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
Opt-Out & Unsubscribe
We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may unsubscribe from our marketing newsletter here. Users may opt-out of receiving any or all communications from Oaksterdam University by contacting [email protected] or by callling 510-251-1544.
Changes to this Statement
WiseEd will occasionally update this Statement of Privacy to reflect company and customer feedback. WiseEd encourages you to periodically review this Statement to be informed of how WiseEd is protecting your information.
WiseEd welcomes your questions or comments regarding this Statement of Privacy. If you
believe that WiseEd has not adhered to this Statement, please contact WiseEd at:
Wise Education Technology, Inc.
3630 High Street #19271
Oakland, CA 94619
Asynchronous, Self-Paced, courses are available to complete for one year from the launch of the program. Extensions to program access may be granted before the expiration date of the course. The student must request the extension in writing to [email protected] and OU will allow up to one month for completion of the course. Students who do not complete their course within the allotted time frame are considered to have abandoned their program and do not qualify for a refund or extension.
For live-streamed virtual campus programs, access to the online portal, course materials, and the final examination is available for one year from the first day of the program. Students who do not complete their course requirements and exams within that time frame are considered to have abandoned their program.
Abandoned Programs Any program or class that is not completed according to the terms of this agreement is considered to be abandoned. Incomplete and abandoned courses do not qualify to transfer, receive a refund or a certificate of completion; but they do qualify for alumni prices so they can take the course again at a lower price.
Cancellation for live Semester programs. Students have 72 hours to cancel the purchase of any synchronous Live Semester program for a full refund, except for the two weeks before the start of the program; purchases made within two (2) weeks of the course start date are final and cannot be canceled.
To cancel a purchase, students must email [email protected] with the words “Cancelling Class/Requesting Refund” along with their last name in the subject line to ensure that their email gets routed to the appropriate department. For student protection, we cannot accept phone calls or voice messages for cancellation notifications.
Cancellation for asynchronous, Self-Paced, Online Courses. A student may request to terminate their enrollment for asynchronous self-paced, online courses and receive a full refund if:
- The student in certification programs has proceeded no further than 5 lessons in the course.
- The student in electives has proceeded no further than 2 lessons in the course.
- The student can convey that online learning does not suit their learning style.
- The program was purchased within the previous 30 days
Exceptions to the cancellation policy. Students dealing with a family or personal medical emergency and who cannot attend the program can submit a refund request to [email protected] If a refund is approved, Oaksterdam University reserves the right to adjust the refund amount based on the number of classes completed by the withdrawing student. Written evidence of the emergency may be required to approve an exception. Programs and courses that are not approved for cancellation may still utilize our Transferring and Rescheduling Policy as outlined in this agreement.
Transferring and Rescheduling Policy
Transfers from Self-Paced to Live-Streamed Programs
A student may request to transfer their enrollment from asynchronous, self-paced, online learning to the live-streamed, virtual campus courses if:
- The student in certification programs has proceeded no further than 5 lessons in the course.
- The student can convey that live-streamed learning better suits their learning style.
- There is a seat available in the semester of the same program. The student is responsible for any additional charges for the price difference.
- The program was purchased in the previous 30 days
Transfers to a different self-paced program
A student may request to transfer to a different self-paced class or program within 30 days of enrollment if they accidentally enrolled in the wrong program and have not yet started the course. The student is responsible for any additional charges for the price difference.
Transfers from Live-Streamed to self-paced programs
A student may request to transfer from a live-streamed program to a self-paced version of the same program at any time. The live-streamed program will be considered incomplete and will not qualify for a certificate. The student will need to complete all the requirements of the self-paced program to receive their certification. Students transferring from live-streamed programs to self-paced programs do not qualify for a refund or tuition credits for the price difference.
Transfers to a different date of the Live Semester classes
Students enrolled in a live-streamed, virtual program may request to transfer to a different date of the same program before the first day of class and will incur a fee according to the following fee tables:
- 2 months or more prior to the first day of class – $50
- 14 to 60 days prior to the first day of class – $100
- 14 days or less prior to the program Orientation – $500
Transfer requests will not be accepted starting on the first day of classes. Courses not attended are considered abandoned. Programs that have not been rescheduled within 1 year from the transfer request date are considered abandoned. Reschedule fees are applied to the tuition already paid on the day of the transfer request. Students are responsible for any additional tuition due at the time of enrollment into the new program. Enrollment in the Live Semester programs can only be rescheduled twice before the program is considered abandoned.
The person whose name is registered in the program is ultimately responsible for making the arrangements to refund or reschedule, unless medically unable to do so. This is for your protection.
A student may request to reschedule by emailing [email protected] with the words “Request to Reschedule” along with your last name in the subject line to ensure that your email gets routed to the appropriate department.
Semester Program Standards
Semester Students Participating in online classes must follow these behavior and technology standards. Violation of any of these standards may result in removal from the program and forfeiture of the program tuition.
- Semester students are required to attend all the scheduled live lectures. Students with more than two unexcused absences do not qualify for certification.
- Students are expected to participate in class polls, question and answer sessions, and other interactive portions of the class.
- Students are expected to treat everyone with respect and courtesy. Students must raise their hands to ask a question or submit it in writing via the chat function in the virtual classroom. Students should not interrupt the faculty or fellow students, and use the proper channels to engage in conversation during lectures. Offensive language is never permitted.
- Students will not use any of Oaksterdam’s communication channels to sell, promote, or make available any commercial products including cannabis products of any kind to other students, staff, or faculty.
- Semester students are assigned to work in groups to complete a semester capstone project and meet weekly outside of class to coordinate with their team members. The capstone project is an integral part of the semester program and must be completed to earn a certificate. All students are expected to complete their portion of the project on time and coordinate with their assigned team to be conducive to productive teamwork.
- Virtual classroom lectures are conducted in the Zoom app. Students must access their classes from a Zoom account registered to the same email address they used to register for the course.
- All students are expected to familiarize themselves with the zoom interface, including gestures, chat, and audio and video controls for an optimal experience for everyone.
- Students agree to maintain a reliable internet connection with sufficient speed and bandwidth for full participation in all Zoom sessions.
- Oaksterdam semester students will be using the free collaborative software provided by Google, called Google Workspace, to produce their capstone project deliverables with their team. Students need to be familiar with this free software or take the free tutorials provided by Google, to cooperate to complete their capstone project.
If a student is unable to attend, or a class cannot be conducted live, Oaksterdam University will provide students access to a video recording of the missed session.
Photography & Film Release
Photography and Film Release. By attending any Oaksterdam University live-streamed classes, you consent to photography, audio recording, video recording and its/their release, publication, exhibition, or reproduction to be used for news, webcasts, promotional purposes, telecasts, advertising, inclusion on websites, social media, or any other purpose by OU and its affiliates and representatives. Images, photos, and videos may be used to promote similar OU events in the future, highlight the event and exhibit the capabilities of OU. You release OU, its officers, and employees, and each and all persons involved from any liability connected with the taking, recording, digitizing, or publication and use of interviews, photographs, computer images, video, and sound recordings.
If you are uncomfortable with your participation being video recorded, you should turn off your video feed during class. By logging into the virtual classes, you waive all rights you may have to any claims for payment or royalties in connection with any use, exhibition, streaming, webcasting, televising, or other publication of these materials, regardless of the purpose or sponsoring of such use, exhibiting, broadcasting, webcasting, or other publication irrespective of whether a fee for admission or sponsorship is charged. You also waive any right to inspect or approve any photo, video, or audio recording taken by OU or the person or entity designated to do so by OU. You have been fully informed of your consent, waiver of liability, and release before entering, enrolling, auditing, or participating.
Certificates of Completion
Digital certificates of completion are available for download and printing through the online portal immediately upon completion of the program. Also, students who have completed the program may request a lovely printed and embossed certificate to be mailed to them at no cost for up to one year from the date of enrollment by filling out the Certificate Request form at our help desk. Printed certificates requested upon completion of a program are free of charge. Printed certificates requested more than six months after graduating, and all reprinted certificates will incur a fee of $50.
Terms and conditions of this agreement are subject to change at any time and without notice, at the sole discretion of OU.
Alumni can retake any course they’ve previously attended if seats are available at 50% of the current program price.
Returned Check Fee – $25
|Alumni can retake any course they’ve previously attended. If seats are available.||50% of program cost|
|Alumni can retake an individual class from a semester or seminar they’ve previously attended; If seats are available.||$50|
|Receive certification after 6 month deadline||$50|
|Class Transfer Fee||$50 – $100|
|Prerequisites in person or video||$150|
|Returned Check Fee||$25|